Support & policy
Refunds Policy
Simple and fair: if you haven't installed your eSIM, you get your money back.
Not installed yet? Full refund.
If you haven't installed your eSIM, you can request a full refund within 30 days of purchase.
Already installed
Once an eSIM is installed, it can't be refunded. If it doesn't work and our support team can't fix it, we'll replace it or refund you.
How to ask
Email support@jetlagsim.com with your order number. We reply within 24 hours.
Questions? Write to us at support@jetlagsim.com or go back to the homepage.