Support & policy
Shipping Policy
Nothing to ship, nothing to wait for. Your eSIM arrives by email.
Instant delivery
Right after payment, we email you a QR code and step-by-step installation instructions. It usually takes less than a minute.
No physical shipping
eSIMs are digital, so there are no shipping fees and nothing to lose in the mail.
Didn't get the email?
Check your spam folder, then write to support@jetlagsim.com and we'll resend it.
Questions? Write to us at support@jetlagsim.com or go back to the homepage.